Privacy policy.

Introduction

Welcome to Aesthetik Design Studio, This Privacy Policy sets out the commitment of Chole Dawson trading as Aesthetik Design Studio (ABN 52985360313) (“Aesthetik Design Studio”, “we”, “us”) to protect the privacy of personal information we collect about you, including through this website, www.aesthetikdesignstudio.com.au (“Website”), as well as through our other business operations or directly from you. Please read this Privacy Policy carefully and contact us using the details set out below if you have any questions. By providing us with personal information, you indicate that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it and consent to the collection, use, holding and disclosure of your personal information as outlined. If you don’t want to provide personal information to us, then you don’t have to, however this may affect your use of this website. The website at www.aesthetikdesignstudio.com.au including but not limited to, the Website, the Website's content, information, materials, products and services are owned by Chole Dawson trading as Aesthetik Design Studio.

1.     TYPES OF PERSONAL INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our services, participate in activities on the website, or otherwise contact us. We may also automatically collect personal data to power our site analytics automatically when you visit our website, The types of personal information we collect may include:

  • identity data (including your name and username or similar identifier);

  • contact data (including your contact details such as your billing and delivery address, email address and telephone number);

  • transaction data (including details about payments to and from you and other details of products or services you have purchased from us);

  • technical data (including your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website);

  • profile data (including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses);

  • project details (including your plans and budget etc);

  • usage data (including information about how you use our website, products and services); and

  • marketing and communications data (including your preferences in receiving marketing from us and our third parties and your communication preferences when you participate in activities on the website, such as by posting messages in our online forums or entering competitions, or giveaways and subscribe to any current or future newsletters or blog.).

If you’re a customer and would like to deal with us anonymously or use a pseudonym, feel free to do so.

We share this information with our website host / our website analytics provider, to learn about site traffic and activity.

2.     HOW WE COLLECT PERSONAL INFORMATION

We collect this information from you when you make an enquiry with us (for example, by telephone or email), purchase a product or service from us, sign up for a service via our website or submit a contact enquiry on our website, message our social media platforms, in a virtual meeting, in person meeting, via our online programs and software that we use within our services for your project. etc.

We are committed to using lawful and fair means to collect personal information and collecting it from others only when it is unreasonable or impracticable to obtain certain information from you directly. We collect personal information about you from:

  • You

  • Searches and enquiries

  • Your use of our website

Third parties may also use cookies, web beacons and similar technology to collect or receive information from our website or from you and from elsewhere on the internet and use that information to provide measurement services and targeted advertising (such as the Facebook pixel, Google Analytics and AdWords). If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

We will destroy or de-identify information where we form the opinion that the information has been provided to us unlawfully or unfairly.

3.     WHY WE COLLECT, HOLD, USE AND DISCLOSE PERSONAL INFORMATION

We collect, hold, use and disclose your personal information as is reasonably necessary for us to perform our core functions and activities, including for the following purposes:

  • to contact and communicate with you about your inquiries, projects, and our services, including sending administrative information to you such as but not limited to: scope of work, contracts, documentation, invoices, feedback requests, support and administrative messages.

  • to provide goods and/or services to you

  • to maintain a database of customers, subscribers or similar

  • for statistical purposes; to understand and analyse how you use our website and services, to develop new products, services, features, and functionality, and to improve and optimise our services.

  • to market to you and others, including remarketing (this may involve the use of a Facebook pixel or similar technology to allow us to display our advertising to you elsewhere on the internet, for example, on Google or Facebook)

  • for internal record keeping

  • to personalise your experience on our website by presenting products and offers tailored to you

  • as required by law (including but not limited to; to comply with legal obligations, resolve any disputes we may have, enforce our agreements, and protect the rights, property, or safety of Aesthetik Design Studio, our users, or others)

Please note that we will not disclose your personal information for any purpose other than the purpose for which it was collected without your consent, unless we are required to do so by law.

Customer Accounts: We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a customer account

  • Your customer account password has been reset or updated

  • You’ve booked a consultation or made a purchase

Please note: It’s not possible to unsubscribe from these messages.

We share your contact information with our website hosting provider, so they can send these emails to you on our behalf.

Consultation Scheduling: When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your:

  • Name and contact details

  • Details relating to your appointment

  • Files that you have uploaded

We share this information with our scheduling service provider, so that they can provide online booking services to us.

Fonts: This website serves font files from and renders fonts using Google Fonts, Canva and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address

Third party service providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do the required work. These services include but not limited to:

  • Payment Processing: Our payment processor(s) will also collect payment information from you. You can read their privacy policy on their website

  • Email Delivery

  • Hosting Services including newsletter

  • Customer Service and Support

(These third parties are obligated to protect your information and use it only for the purposes we specify.)

Where we disclose your personal information to third parties for these purposes, we will do our best to ensure that their privacy policy adheres to similar standards of privacy protection and/or request that the third party follow this Privacy Policy regarding handling of your personal information. We will also be diligent in ensuring that the personal information we disclose is accurate, up-to-date, complete and relevant. We will not use or disclose personal information for the purpose of direct marketing unless you have consented to the use or disclosure of the information for that purpose.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

Sensitive Information: Sensitive information is a subset of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information includes information or an opinion about an individual’s racial or ethnic origin, political opinions, religious beliefs or affiliations, philosophical beliefs, membership in a professional or trade association, membership in a trade union, sexual orientation or practices, criminal record, health information, etc. We do not actively collect sensitive information from you unless it is necessary for our business functions or activities and you have provided your consent.

We will only use and disclose your sensitive information:

  • For the purpose for which it was provided.

  • With your consent.

  • Where required or authorised by law.

  • To prevent or lessen a serious threat to life, health, or safety.

Children's Online Privacy Protection Act Compliance and Minors: Our services are not designed for individuals under eighteen (18) years old. We do not intentionally gather personal data from anyone under sixteen (16) years old, in accordance with the Australian Privacy Act 1988 (Cth), the Children's Online Privacy Protection Act (COPPA) in the USA, and the General Data Protection Regulation (GDPR) of the European Union. If we discover that we have unknowingly obtained personal information from a child under sixteen (16), we will immediately remove that information from our records. If you are a parent or guardian and suspect that we may have collected information from or about a child, please contact us at hello@aesthetikdesignstudio.com.au

4.    USE OF COOKIES

As you probably know, a cookie is a small text file that’s placed on your computer to help us remember your preferences, like your login information or location. Cookies are used for a variety of reasons. We use cookies to make it easier and faster for you to use our website. We also use cookies for security purposes to protect you online. We and our third-party vendors may also use cookies to display advertisements to you elsewhere on the internet. You can choose to disable cookies through your web browser's settings or have your computer warn you each time a cookie is being sent. However, please note that disabling cookies may cause some features of our website to function improperly.

5.    LINKS TO OTHER SITES

To help you find more information, we sometimes include links to other helpful websites from our website. Please note that this Privacy Policy only applies to information that we collect on our website (not any other site). As we aren’t responsible for data collection on those other sites, our Privacy Policy won’t apply. We can’t guarantee any of the privacy practices of other websites, so please be safe and make sure you read their privacy policy before giving them your personal information.

6.    HOW YOU CAN ACCESS AND CORRECT YOUR PERSONAL INFORMATION

Access: You can request details of personal information that we hold about you. We will respond to any request to access information within a reasonable time.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details set out below. We rely in part on you advising us when your personal information changes. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date and to notify you of the correction, unless it is impracticable or unlawful to do so.

Deletion: If you want us to delete personal information we hold about you or to not collect information from you for a specific purpose, such as targeted advertising, please contact us using the details set out below. Please note that if we agree to delete your information, because of backups and records of deletions, it may be impossible to completely delete your information without retaining some residual information. We will functionally delete the information and we will not sell, transfer, or use personal information relating to you in any way moving forward. We will respond to any request to access, correct or delete information within a reasonable time.

7.    HOW WE MAINTAIN THE SECURITY OF YOUR INFORMATION

We are committed to ensuring that the personal information we hold is secure and protected from misuse, interference, loss and unauthorised access, modification or disclosure. We undertake the following precautions to protect personal information we hold:

  • our website contains pages encrypted with SSL (Secure Sockets Layer) to ensure the safety of any data that is submitted through use of this website

  • we limit access to personal information to a “need-to-know” basis

  • we protect devices we use to collect, hold, use and disclose personal information with industry-standard anti-virus software

  • our devices are protected by password and are stored in secure premises

  • data is securely stored on password protected devices and/or cloud servers

  • our email data is encrypted

  • all hard copies of personal information are kept in securely with access by authorised personnel only

  • all conversations involving the discussion of personal information take place in private, where conversations are unable to be overheard by unauthorised personnel

  • if we no longer need personal information, we take reasonable steps to delete or de-identify the information

User Responsibility: While we take significant measures to protect your information, it is also essential for you to take steps to safeguard your personal data. We encourage you to use strong passwords, regularly update them, and avoid sharing your login credentials with others. You are responsible for maintaining the confidentiality of any passwords or account details used on our website.

Third-Party Websites: From time to time our website may contain links to other websites. Please review the privacy policies of any linked websites to understand how they collect, use, and protect your personal information. We are not responsible of any content or security practices of third-party websites that may be linked to or integrated with our website. Consequently, we cannot be held liable for the privacy practices or the information you share with those websites.

While we take commercially reasonable measures to maintain a secure website and business, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to you for any such occurrences. If a data breach occurs involving your personal information and the breach is likely to cause harm to you, we will notify you as soon as possible after the occurrence in accordance with our obligations under the Privacy Act and related legislation.

Access to and Correction of Your Information:

You have the right to access the personal information we hold about you and to request corrections of any inaccuracies. If you would like to access or correct your personal information, please contact us at hello@aesthetikdesignstudio.com.au. We will respond to your request within a reasonable timeframe.

8.    HOW YOU CAN MAKE A COMPLAINT ABOUT PRIVACY BREACH

If you believe that we have breached this Privacy Policy and want to make a complaint about that breach, please contact us immediately at: Email: hello@aesthetikdesignstudio.com.au We will address your concerns promptly and take appropriate action to ensure the continued security of your information. If you are unsatisfied with our response, the Office of the Australian Information Commissioner may be able to assist you with a review of our decision. Contact the OAIC for more information.

9.    HOW YOU CAN UNSUBSCRIBE OR OPT OUT

We like to keep our customers and website visitors up to date, so from time to time we’ll send you newsletters, invitations and updates. Not to worry: our emails will always come with an "Unsubscribe" button, so you can opt out at any time. To unsubscribe from our email database, or opt out of communications, use the “Unsubscribe” button in our communication or contact us using the details set out below. You can block the use of cookies by selecting the appropriate settings on your browser. You can opt out of third party vendor cookies by visiting your Google’s Ad settings or http://www.networkadvertising.org/managing/opt_out.asp. Please note that the website may not work as well for you if you disable cookies. You can also opt out of information collecting for advertising targeting by visiting www.aboutads.info/choices.

Retention: We retain your personal information for the duration of our working relationship with you and for as long as necessary to fulfil our ongoing business needs. Once this period ends, we will either delete your personal information or anonymise it by converting it into aggregate data.

10.    CHANGES TO THIS POLICY

We may update our Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Continued use of our website following any changes to this Privacy Policy constitutes your acceptance of those changes.

11.    CONTACT DETAILS

If you have any questions or notice about this Privacy Policy, please contact us at the following: 

Email: hello@aesthetikdesignstudio.com.au

By using Aesthetik Design Studio's website, you acknowledge and agree to this Privacy Policy.

Your continued use of our website constitutes your acceptance of any changes to this policy.

This Privacy Policy was last updated: 06/06/2004